IT Help Desk (m/f/d)

At limango, we’ve been shaping the world of e-commerce for over 18 years. Together with our platforms in the Netherlands, Germany, and Austria, we are proud to be part of the OTTO Group, one of Europe’s leading e-commerce players. We offer the largest selection of products for the entire family, making us a go-to shopping destination for millions of customers across Europe. But limango is more than just a platform, it's a community. We believe in working and growing together, valuing a healthy work-life balance and fostering a culture built on respect, trust, and equality. If these values resonate with you, there’s a good chance you’ll feel right at home with us.

Your role and main tasks

The goal of the Position: 

• Providing support for daily Help Desk tasks and gaining first experience in the field.

Daily tasks of the position:

• Supporting users in their support requests, provisioning, deprovisioning, replacing equipment, troubleshooting basic issues with peripherals, managing equipment stocks, decommissioning equipment.

Projects of the position: 

• Permanent placement within Help Desk team with further development into other IT Operations teams.

You will need

Professional requirements for the candidate:

• Basic IT skills - mainly troubleshooting PC peripherals, connectivity issues, knowledge of different types of cables.

• Decent English skills allowing to read and write documentation and follow procedures, 

• Secondary School diploma (must have).

• Nice to have - IT Secondary School diploma (Technikum Informatyczne).

Personal requirement for the candidate: 

• Ability to work up to 40 hrs a week from your office in Wroclaw.

• Ability to communicate with users and team members.

• Ability to follow instructions and procedures.

• Willingness to learn and develop within the IT space. 

Benefits

• Private healthcare - we provide access to the best specialists for you and your loved ones through Luxmed.

• Language classes - join English, German, and Polish lessons in small groups, tailored to your current skill level.

• Hybrid work model - with flexible hours to fit your daily schedule.

• Modern office in the heart of Wrocław - our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.

• Multisport card - stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.

• Wellbeing Program: Discover tools to improve your health and wellbeing. Join daily challenges, expert sessions, and video consultations with specialists. Build lasting healthy habits and boost your lifestyle.

• Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.

• Team events with great people- we love spending time together after hours, whether it’s fun office meetups or organized outings.

Sounds good?

We look forward to receiving your complete application, including a letter of motivation, references/ certificates, salary expectations and your earliest possible start date. We can't wait to get to know you. Apply now!