We are searching for a highly experienced Service Manager to join a project for a European Union organization. The role focuses on the design, implementation, and management of Software Defined Networking (SDN) services, with a strong emphasis on micro-segmentation.

About the project:

You will support a long-term initiative aimed at strengthening SDN services and security measures, in alignment with the digital and operational strategy of a key EU institution.

Responsibilities:

Manage the full lifecycle of SDN services, with micro-segmentation as a core component.
Design, document, and monitor micro-segmentation policies and service definitions.
Act as the primary point of contact for all SDN and micro-segmentation service matters.
Ensure service delivery meets SLA and KPI requirements, especially regarding segmentation enforcement and security.
Lead incident, change, and problem management processes related to SDN services.
Coordinate and lead service reviews and governance meetings with stakeholders and service providers.
Integrate SDN services with hybrid and multi-cloud environments.
Drive automation and ensure compliance with Zero Trust and security-by-design principles.

Requirements and key skills:

Technical Expertise:

At least 5 years of experience in IT Service Management with a strong background in SDN and micro-segmentation.
Proven track record of designing and operationalizing micro-segmentation strategies in SDN environments (Cisco ACI, NSX-T, Illumio).
Solid knowledge of network policy models, traffic flows, service chaining, and security zoning.
Familiarity with cloud-native networking and hybrid security architecture is a plus.
Experience managing SLA/KPI-based services, reporting, and performance improvement.

Soft Skills:

Strong leadership and communication skills to engage with various EU stakeholders.
Ability to translate technical topics into business-oriented discussions.
Proactive problem-solving and decision-making in critical environments.
Ability to work effectively in a multicultural and multilingual EU environment.

Mandatory:

EU Citizenship
Fluent English (other EU languages are a plus)
Willingness to work on-site in Luxembourg or Brussels
Ability to obtain EU Security Clearance (EU Secret)

Offer:

Contract Type: B2B, long-term, about 7 years
Location: Luxembourg or Brussels (on-site required)
Security Clearance: Must be eligible for EU Confidential Clearance (can be initiated after offer)
Engagement: Long-term assignment with strategic impact
Start Date: Flexible / ASAP
Rate: up to 635 EUR/MD