We are searching for a highly experienced Service Manager to join a project for a European Union organization. The role focuses on the design, implementation, and management of Software Defined Networking (SDN) services, with a strong emphasis on micro-segmentation.

About the project:

You will support a long-term initiative aimed at strengthening SDN services and security measures, in alignment with the digital and operational strategy of a key EU institution.

Responsibilities:

• Manage the full lifecycle of SDN services, with micro-segmentation as a core component.

• Design, document, and monitor micro-segmentation policies and service definitions.

• Act as the primary point of contact for all SDN and micro-segmentation service matters.

• Ensure service delivery meets SLA and KPI requirements, especially regarding segmentation enforcement and security.

• Lead incident, change, and problem management processes related to SDN services.

• Coordinate and lead service reviews and governance meetings with stakeholders and service providers.

• Integrate SDN services with hybrid and multi-cloud environments.

• Drive automation and ensure compliance with Zero Trust and security-by-design principles.

Requirements and key skills:

Technical Expertise:

• At least 5 years of experience in IT Service Management with a strong background in SDN and micro-segmentation.

• Proven track record of designing and operationalizing micro-segmentation strategies in SDN environments (Cisco ACI, NSX-T, Illumio).

• Solid knowledge of network policy models, traffic flows, service chaining, and security zoning.

• Familiarity with cloud-native networking and hybrid security architecture is a plus.

• Experience managing SLA/KPI-based services, reporting, and performance improvement.

Soft Skills:

• Strong leadership and communication skills to engage with various EU stakeholders.

• Ability to translate technical topics into business-oriented discussions.

• Proactive problem-solving and decision-making in critical environments.

• Ability to work effectively in a multicultural and multilingual EU environment.

Mandatory:

• EU Citizenship

• Fluent English (other EU languages are a plus)

• Willingness to work on-site in Luxembourg or Brussels

• Ability to obtain EU Security Clearance (EU Secret)

Offer:

• Contract Type: B2B, long-term, about 7 years

• Location: Luxembourg or Brussels (on-site required)

• Security Clearance: Must be eligible for EU Confidential Clearance (can be initiated after offer)

• Engagement: Long-term assignment with strategic impact

• Start Date: Flexible / ASAP

• Rate: up to 635 EUR/MD